Registration closes at noon on Tuesday, February 10, 2015
Over the past 17 years, Lionel has provided cross-cultural training, coaching and consulting services to over 60,000 people in 5 countries. He and his business partner, Caroline Yang (long time WIM Toronto member), specialize in helping organizations overcome the initial challenges that cultural diversity creates in many organizations to turn them into competitive advantage. Lionel has delivered training and facilitated executive off-sites for many mining companies, including Alamos Gold, Goldcorp, Kinross Gold, Barrick Gold, and Glencore in Canada, the U.S., Peru, Mexico, Chile, Turkey and Dubai.
Topic: Bridging Cultural Diversity for Competitive Advantage
Because Canadian mining companies operate around the world and Canada attracts many immigrants, the workforce of Canadian mining companies often looks like the United Nations. Cultural diversity brings both challenges and opportunities; in most cases, the challenges come first. The benefits of diversity come when employees from diverse cultures have learned to work with one another; they can then come up with innovative solutions because they look at the same problems from different angles.
Using insightful diagrams and powerful real life examples, this presentation compares the way people from diverse cultures are taught to think and communicate with the way their Canadian counterparts are taught to think and communicate in order to break down the challenges brought by cultural diversity and provide concrete suggestions to turn diversity into a competitive advantage. We will address the following questions:
- How do Canadian organizations view the importance of soft skills?
- How do other cultures view the importance of technical skills?
- What are some of the key challenges people experience when communicating across cultures?
- How do people receive and give feedback in different cultures?